What To Do If You Can’t Find A Signed Form In The Admin Panel

The good news is, if the Form was uploaded to the server, it will be in your Admin Panel! SiteDocs never deletes any signed documents in your account. 

On the Mobile App

1. Check the Mobile App to verify that the Form was actually Signed & Saved and sent to the Admin Panel. To do this, log into the Location the Form was completed under, go to Home -> Signed Documents -> View By Date -> Select the date -> Select the correct Form name. 

2. Check the "Sync" section of the Home Page, check to see if there are any Pending Items on the device. If there are, there should also be Notification Badges on the "Home" and "Sync" Buttons as well.

On the Admin Panel

Once you have confirmed the Form was sent to the Admin Panel, here are a few places to search for your missing Form. 

• The Safety Monitor.
• The Signed Document Report.
• The Location that the Form was signed in.
• The Worker Profile of the employee(s) who signed the Form. 
• Make sure there isn't a duplicate Location or Worker Profile that was made inactive.  

If you still can't find your form after going through these steps, reach out to us at [e-mail]